We would like to inform you that we encountered an incident with the scheduled rules on our platform on April 6, 2023. From approximately 11:00AM AEST, we identified that the scheduled rules had stopped working. Our team promptly investigated the issue, and we were able to identify and fix the root cause of the problem by 18:37 AEST.
We deeply apologize for any disruption this may have caused. During the affected timeframe, scheduled rule executions may have resulted in failed execution or no execution. However, we want to assure you that any rules that were missed during this time will be automatically executed on their next scheduled run. Additionally, you may perform manual execution in the meantime to ensure that the scheduled rules are executed properly.
We appreciate your patience and understanding as we worked through this issue. Our commitment to providing a reliable and seamless experience for our customers remains unwavering. We will continue to closely monitor the situation to prevent any recurrence of this issue.
If you have any further concerns or questions, please do not hesitate to contact our support team. Thank you for your understanding and ongoing support.